Shipping policy

Thank you for shopping with OEKEY. We are committed to delivering your order securely and efficiently. Below you will find detailed information regarding our shipping destinations, processing schedules, shipping rates, and total delivery timelines.

1. Shipping Destinations & Warehouse Location

  • We currently ship within Australia only.

  • All orders are packed and dispatched directly from our warehouse in Sydney.

2. Order Processing & Total Delivery Time

Your total delivery time is the sum of Order Processing Time (handling) and Shipping Transit Time (transit).

  • Order Processing Time: 1–2 business days (Monday to Friday). Orders are verified, packed, and dispatched within this window.

  • Order Cut-off Time: 2:00 PM (AEST / AEDT), Monday to Friday. Orders placed after 2:00 PM will begin processing on the following business day.

Estimated Total Delivery Timelines:

To provide complete transparency, here is the total estimated time from the moment you place your order until it arrives at your delivery address:

Shipping Method Order Processing Time Shipping Transit Time Total Estimated Delivery Time Shipping Cost
Standard Shipping 1–2 business days 3–5 business days 4–7 business days $11.00 AUD (FREE for orders $99.00+)
Express Shipping 1–2 business days 1–2 business days 2–4 business days $15.00 AUD

Note for Remote Areas: Deliveries to regional or remote areas within Australia may take a total of up to 12 business days (including order processing time). Delivery times are subject to local courier operations and may vary during peak promotional periods, weekends, and public holidays.

3. Order Tracking

Once your package has been dispatched from our Sydney warehouse, we will automatically send you a confirmation email containing a valid tracking number. You can track the real-time status of your delivery using the link provided in the email or via your store account.

4. Address Accuracy & Delivery Responsibility

Please ensure your shipping address, email, and contact phone number are entered correctly during checkout.

  • We are unable to redirect or cancel parcels once they have left our warehouse.

  • Customers are responsible for any additional shipping fees or redelivery costs arising from undeliverable or "returned-to-sender" items caused by incorrect or incomplete address details.

5. Contact Us

If you have any questions or require assistance regarding your delivery, please contact our support team. We respond to all inquiries within one business day.

  • Email: support@oekey.com.au

  • Phone: 0413 423 833

  • Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST