Get in touch

OEKEY support is based in Sydney and runs on AEST business hours. Most enquiries are answered within 1 business day.

General contact

• Email: support@oekey.com.au
• Phone: +61 413 423 833
• Hours: Monday to Friday, 9:00am to 5:00pm AEST (excluding NSW public holidays)

Warehouse address

OEKEY
Unit A22, 161 Arthur Street
Homebush West, NSW 2140
Australia

Please note: the warehouse is not a walk-in showroom. Pickup is available by appointment only — email ahead before visiting.

Which inbox to use

All enquiries land at support@oekey.com.au. To help us route faster, include a tag in your subject line:

• Pre-sales questions — subject: [PRE-SALES]. Stock availability, compatibility, switch recommendations, build advice.
• Warranty and returns — subject: [WARRANTY] or [RETURN]. Include your order number and a short description plus photo or video of the issue.
• Order status / shipping — subject: [ORDER #1234]. Tracking, address changes, dispatch delays.
• B2B and wholesale — subject: [TRADE]. See the trade section below.
• Press, partnerships, content — subject: [PRESS].

Trade and wholesale

OEKEY supplies other Australian retailers, computer shops, esports venues, and corporate buyers at trade pricing. If you operate an ABN-registered business and want to stock any of the brands we carry — Wooting, NuPhy, TTC, MCHOSE and others — email support@oekey.com.au with subject [TRADE] and include:

• Your trading name and ABN
• Brands and approximate monthly volume of interest
• Delivery state(s)

We'll send a trade price list and account terms within 2 business days.

Returns and refunds

Change-of-mind returns are accepted within 14 days of delivery on unopened items, with the buyer covering return postage. Faulty or DOA items are covered under Australian Consumer Law plus the relevant brand warranty — return postage is covered by us in that case.

To start a return:

1. Email support@oekey.com.au with subject [RETURN] and your order number.
2. We'll respond with a return authorisation number and the correct return address.
3. Ship the item back with the RA number on the outside of the parcel.
4. Refund or replacement is processed within 3 business days of the parcel arriving at our warehouse.

Social

• Instagram: @oekey.au
• YouTube: OEKEY AU

Company details

OEKEY
ABN: 91 696 013 751
Registered in Australia